ISO IEC 33020:2019 pdf download

ISO IEC 33020:2019 pdf download.Information technology — Process assessment — Process measurement framework for assessment of process capability
1 Scope
This document defines a process measurement framework that supports the assessment of process capability, in accordance with the requirements of ISO/IEC 33003. The process measurement framework provides a schema that can be used to construct a process assessment model conformant with ISO/IEC 33004 which can be used in the performance of assessment of process capability according to the requirements of ISO/IEC 33002. In the context of this document and related standards, process capability is a process quality characteristic related to the ability of a process to consistently meet current or projected business goals. The process measurement framework defined in this document forms a structure which a) facilitates self-assessment, b) provides a basis for use in process improvement and process quality determination, c) is applicable across all application domains and sizes of organization, d) produces a set of process (capability) attribute ratings (process profile), and e) derives a process capability level. This document also includes as informative annexes a set of assessment indicators of process capability that can be used in the construction of a process assessment model using this process measurement framework, and guidance on the meaning of the process capability levels and the achievement of the process attributes.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes requirements of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO/IEC 33001, Information technology — Process assessment — Concepts and terminology ISO/IEC 33003, Information technology — Process assessment — Requirements for process measurement frameworks
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO/IEC 33001 and the following apply.3.1 conformity fulfilment of a requirement Note 1 to entry: In English the word “conformance” is synonymous but deprecated. In French the word “compliance” is synonymous but deprecated. [SOURCE: ISO 9000:2015, 3.6.11, modified — Note 2 to entry has been removed.] 3.2 documented information information required to be controlled and maintained by an organization and the medium on which it is contained Note 1 to entry: Documented information can be in any format and media and from any source.Note 3 to entry: This constitutes one of the common terms and core definitions for ISO management system standards given in Annex SL of the Consolidated ISO Supplement to the ISO/IEC Directives, Part 1. [SOURCE: ISO 9000:2015, 3.8.6] 3.3 nonconformity non-conformity non-fulfillment of a requirement [SOURCE: ISO/IEC/IEEE 24765:2017, 3.2615, modified — The admitted term “non-conformity” has been added.] 3.4 process capability characterization of the ability of a process to meet current or projected business goals 3.5 process capability level characterisation of a process on an ordinal measurement scale of process capability (3.4)
4 Overview
The process measurement framework for assessment of process capability described in this document is expressed in terms of a set of process attributes. Each process attribute is defined in terms of a set of process attribute outcomes which can be evaluated to indicate the extent of achievement of the process attribute. The process attributes are organised into process capability levels, ranging from Incomplete (in which the process does not achieve its defined process outcomes) to Innovating (in which the process is continually improved to respond to organizational change). The process measurement framework for assessment of process capability shall be conformant with the requirements for process measurement frameworks in ISO/IEC 33003. Annex A documents the conformance of the measurement framework. In addition to the definitions of process capability levels and process attributes, this document contains in Annex B, a set of assessment indicators of process capability comprising generic practices for each process attribute. The document also includes, in Annex C, detailed guidance on the use and application of the measurement framework, and in Annex D, an example of a process performance model.